Live polling was conducted among 750+ delegates at FST Media’s Future of Banking and Financial Services conference, held in Sydney this year. See what they had to say in this insightful infographic, including:
- Ways organizations are using technology to look for innovative ideas
- The importance of the omnichannel in the customer experience
- Where customer experience ranks among competitors compared to other competitive advantages
- How organizations are balancing technology with personalisation in the channel
- How organizations are responding to demands for agility and personalisation in their products
Get all the answers in this new infographic from Cincom today!