Forrester Research, Inc. has named Cincom a Strong Performer in The Forrester Wave™: Customer Communications Management, Q2 2016 report. By streamlining the design, deployment, delivery and management of high-volume, highly personalized communications, Cincom’s Eloquence helps companies improve the customer experience.
"It’s [Cincom Eloquence®] an intuitive product, helped by a third-party human-factors think tank, with a full-featured UI for the interactive component, i.e., for users selecting and editing documents … Enterprises wanting a Microsoft® Word-based design approach and that also need scale for document output should take a look."
—The Forrester Wave™: Customer Communications Management, Q2 2016
According to Forrester, "Enterprise architecture professionals looking to help line-of-business (LOB) owners improve the customer experience now realize the potential of CCM." CCM is now beginning to take its place in building a stronger customer experience and as such, the CCM vendor landscape is evolving to meet broader communications goals. "Return on investment improves when a worker can retrieve a document, enter data or make selections that personalize the output."
Read the Forrester Wave™: Customer Communications Management, Q2 2016 report to learn more about the latest CCM trends, benefits and reasons why Cincom is named a Strong Performer.